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About St Jude India ChildCare Centres

St. Jude India ChildCare Centres (St. Judes) bridges the gap between medical treatment and holistic care that is required by a child undergoing cancer treatment. It provides them with a hygienic, protective, and nurturing environment, which gives children the best chance of beating cancer.

About the Role:

Reporting to:
Manager – Call Centre Operations

Key Responsibilities

• The call centre team will be the point of contact for all the beneficiaries who have gone home after completing their first leg of the treatment and are now either in the maintenance and follow-up phase of their treatment or have completed the treatment and have been declared as survivors.

• Enroll the survivors in the SJFL program.

• Getting consent from the beneficiaries for the SJFL insurance scheme.

• Arrange individual and group counselling sessions for the Judians using the CRM.

• Take the monthly aid requests from the Judians and pass them to the SJFL team.

• Follow up with the children on maintenance and those off treatment and yet to become survivors and update their profiles in the MIS.

• Contact Judians for their SJFL induction and annual follow-ups.

• Contacting Judians for the SJFL leadership camps

Desired Competencies
• Willing to spend most of their time speaking on the phone as effective beneficiary communication constitutes a primary responsibility within this role.
• A multilingual candidate will be preferred. (Hindi, English, Tamil, Telugu)

Qualifications
• Graduation/Post-Graduation